Support

Whether you are an existing partner who needs a hand or someone weighing up a new project, you are in the right place. Here is how to reach us and what to expect.

1. Get in touch

The fastest way to reach our team is email. Write to contact@digirashtra.in and tell us what you need. To help us help you faster, please include:

• Your name and the product or project you are writing about
• A clear description of the question or issue
• Steps to reproduce it, if you are reporting a bug
• Screenshots or a short screen recording, where they help

2. Response times

We aim to reply to every message within one business day. Live production issues for clients on an active support plan are treated as priority and handled as quickly as we can, usually the same day.

3. For existing clients

If we built or maintain something for you, support covers:

• Bug fixes and investigating unexpected behaviour
• Questions about how to use or manage what we built
• Small changes and improvements within your support window
• Guidance on hosting, accounts, and handover

You own all of your code and accounts, so you are never locked in.

4. Starting a new project

Thinking about a new build, or want to automate something in your business? That starts with a short conversation and a free workflow audit. Head to our contact page and we will take it from there.

5. Common questions

Many questions about timelines, pricing, and how we work are already answered in the frequently asked questions section on our home page. It is a good first stop if you want a quick answer.

6. Contact

For anything at all, reach us at:

DigiRashtra
contact@digirashtra.in
digirashtra.in